Hotel Monopol Luzern - Lucerne

Conveniently located just a minute from the train station. The decor reflects a historical charm with the architecture reminiscent of a different era, which adds a unique touch to the experience.

Staying during a busy New Year's Eve, the junior suite proved to be intolerably noisy due to a disco upstairs was great. After a fitful night, a change of rooms only yielded slight improvement, and the overall size of the suite didn't quite justify the cost. The lack of response from management regarding the noise complaints, coupled with feelings of being taken for granted as loyal guests, left a disappointing mark on the experience.

The double room was recently refurbished with a view of the alps.

Well located.

Noise during the night. Disco or something in the vicinity playing loud and horrible music at night.

I was there for the christmas and had a very very good stay, so I would come here again. Loved the hotel, it was CHARMING OLD with convenient location great- close to everything. The service was excellent, no complaints.

Perfect location, friendly staff, huge rooms, great to have the sofa that turns into a bed for the kids. Overall great choice.

I loved being there, the place is well-maintained and excellent value.

The service was very good in my opinion. I could see the lake from the junior suite. The staff were very supportive and an extensive breakfast was provided. The location was convenient for exploring this interesting area, so close to Close to main attractions.

excellent location, just next to train station, convinient, twin room is great, spacious, but the single room is tiny .

an ancient building so as the interior design and facilities, but clean.

It was close to Old Town, shopping and buses/trains.

Top position directly opposite train station. Helpful staff

Single room very small. Today good hotels should have a 'bigger than narrow single bed, even for single guests rather than children. External appearance of hotel very poor and 'downmarket' - main entrance between McDonalds and Starbucks who share the 'lobby area' with the hotel.

Location; Friendliness of staff; Cleanliness

Limited follow-through when we reported a bad odor in the bathroom. After repeated calls and a visit to the front desk, we were finally moved to a different room

The staff were helpful and friendly, makes you feel at home. They have city information in hand. Excellent location just opposite Luzern main station and Tourist Info Center. All the main attraction points in the city are within walking distance. Room is comfortable. Breakfast has varieties.

No free WIFI.

Great location, accessable to all the city of Luzern has to offer, great breakfast and very friendly and welcomng staff.

I loved the location - could not get more central than this

The rooms are clean and have modern updated bathrooms. The hotel has great ambience. Buffet Breakfast was one of the best I had in Switzerland....two weeks of travel.The staff are cheerful and professional...Overall I would rate this experience a 9 out of 10.

perfect for exploring landmarks and enjoying park views

I loved the close proximity to the beautiful Lake Lucerne, just a few steps away, and I enjoyed leisurely walks through Inseli Park, a green oasis that felt so refreshing after a day of exploring.